General Manager / Operations Managers

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General Manager / Operations Managers


Job type

Direct Hire



Job ID


STS Technical Services

STS Technical Services is Hiring General Manager/Operations Managers in Windsor Locks, Connecticut.


Directly responsible for the P&L. Assuming leadership of the company by supporting the goals of Customer by driving sales and revenue the process/continuous improvement, cost reduction, efficiency, customer focus and creating a culture of employee engagement.

Position Summary:

  • Promote customer satisfaction, quality, return to service delivery in compliance with the regulatory authority (FAA, EASA, CAA), to provide best in class customer support for client
  • Retain and acquire new customer loyalty through exceeding expectations and genuine relationships
  • Develop and implement operational methods, standards, and procedures through planning, directing, controlling and leading by example
  • Assist maintenance Sales and production departments in preparing proposals to internal and external customers by providing cost, methods, and labor estimation
  • Provides for or personally directs training of supervisory and technical staff, develops cross-utilization training for technicians to refine present skill sets
  • Advises and assists Supervisory personnel in revising production schedules and priorities to work around: shortages in manpower, equipment failures, discrepancies
  • Development of secondary revenue streams or new business opportunities: component shop initialization with component research for repair
  • Coordinate training
  • Oversees invoice generation and posting to ensure accuracy, resolve disputes between customer and warranty programs, assist in the collection of past due accounts
  • Participates and monitors Kaizen events, and P3E performance business criteria for Lean processes
  • Acting Lean Cell Leader
  • Assists in annual budgeting for hangar operations and ensures budget goals achieved with main objectives met
  • Reviews, recommends, and establishes proposals for major companies
  • Monitors and analyzes work performed to ensure quality output and effectiveness of the operations
  • Provides resources for PPE, equipment, tooling, and materials needed to per environment
  • Support Commercial, Defense, Demonstration, New, Pre-flown and Engineering groups with maintenance needs
  • Conduct meetings with vendors looking for areas of business opportunities, and expanded customer support


  • FAA Airframe and Power Plant license, FAA Inspection Authorization
  • Bachelor of Science in Aviation Maintenance Management


  • 18 years in the field with 11 years in various aircraft maintenance management roles.

Knowledge, Skills & Abilities:

  • Airframe and Power Plant license
  • Knowledge and understanding of the Federal Aviation Authority rules and regulations
  • Ability to repair aircraft mechanical systems, components, hydraulics, pneumatics, plumbing, electrical, and riggings, inspect aircraft systems, parts, and components.
  • Experience using power, pneumatic, hand tools and other diagnostic equipment or specialized equipment.
  • Can effectively manage and lead others.
  • Strong customer relations skill-set, communication, people management, and customer service abilities.
  • Computer system knowledge with emphasis on Microsoft Office, Excel, Lotus Notes, Component Control programs.
  • Experience reading, interpreting, and executing blue prints, drawings, and technical data.
  • Detail oriented with strong organizational skills.

Working Conditions:

  • Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations.

General Comments:

  • Commitment to company values and complies with department norms, policies, directives, and procedures.
  • Incorporates Lean and P3E processes and concepts into daily activities.
  • Strives for continuous improvement to processes and procedures.
  • Honors and protects confidential and proprietary documents and information.
  • Satisfies work schedule requirements.
  • This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee. Performs other duties as assigned

Contact Us:

To learn more about this position, feel free to speak to a Recruitment Professional by calling us at 1-800-359-4787. 

Apply via Email

To apply for this job email your details to jose.vives@sts-ts.com

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