Website STS Technical Services
STS Technical Services is hiring a Concierge in San Antonio, Texas.
Responsible for the care and comfort of customers, providing a unique customer experience based off individual preferences. Serves as the customers on-site resource for hotel, transportation, meal reservations and additional requests from the customer prior to and during their visit. Welcomes visitors, employees and customers and directs them to the proper contact. The Concierge engages in numerous face-to-face, telephonic and written exchanges throughout the course of their responsibilities. The anticipated effect is to help nurture a strong desire in the customer to return to our client’s service facility. The concierge is a key liaison-building asset to management and enlightens management of concerns, trends and insight gained through customer interactions.
- Ensure Customer Business Center is clean, organized, and equipment is presentable in customer accessible areas
- Provide strong customer coordination to ensure excellent service to all customers.
- Follows proper phone procedures and etiquette, no cold transfers.
- Ensure refreshment area is clean and stocked
- Greet customers in a friendly and consistent manner
- Provide customers with assigned work spaces and internet access information, as requested
- Provide customer assistance in obtaining reservations for transportation, lodging, meals etc. and negotiate corporate discounted rates.
- Offer information on local attractions, restaurants, and events in the area
- Oversees utilization of courtesy car, per approved standard operating procedure
- Ensures all visitors sign in and wear corporate approved visitor badge
- Flight tracking duties via FlightAware FBO Toolbox; to include but not limited to inbound and departing customers.
- Continuously maintain Salesforce customer preferences data, survey and input
- Proactively update and maintain visitor log input in customer preference database, currently View360, with input from Customer Service Representatives for each departing customer
- Create/cancel single and multi-line purchase orders, including the need to add recover fees (i.e. Paint Supplies, Travel Expenses, Pilot Fees…)
- Process SAO requests and scanned document files from IOS
- Process internal payments with billing to management and external payments (CHASE)
- Facilitate initial and recurring training of employees in the Concierge position.
- To include but not limited to Salesforce, FlightAware FBO Toolbox and other necessary procedures.
About STS Technical Services:
STS Technical Services is a Top 100 Staffing Firm that’s partnered with some of the largest names in the aerospace, manufacturing, defense and industrial industries.
Our professional recruitment teams put talented individuals to work at client locations all over the world, and we have hundreds of exciting career opportunities for you to explore!
If you want to speak to a Recruiting Professional directly, call 1-800-359-4787.
STS Technical Services is an equal opportunity employer.