Operations Specialist (Part-time)

STS Technical Services is hiring an Operations Specialist in New Berlin, Wisconsin.

Overview:

We are seeking a dedicated and detail-oriented Operations Specialist to join our Client’s team in a permanent, part-time basis. This role offers flexibility, making it ideal for candidate’s looking to balance work with life responsibilities. As an Operations Specialist, you will be integral in ensuring smooth and efficient operations, particularly related to field service operations.

Essential Duties and Responsibilities:

• Field Service Scheduling: Oversee and manage schedules for the field service staff as they provide start-up and support to both new and existing controls systems.
• Customer Support: Handle incoming customer calls, triage them to the respective departments, ensuring prompt and effective service.
• CRM Management: Input detailed service-related information into our CRM system (OnContact), ensuring accurate and up-to-date records.
• Billing: Assist with billing process for phone support and field service work. Ensure timely and accurate invoicing, and address any invoicing challenges that arise.
• Operational Efficiency: Continuously evaluate and improve operational processes to enhance efficiency and customer satisfaction.

Qualifications:

• Prior experience in operations, customer support, or a related field is advantageous.
• Proficiency with CRM systems
• Strong organizational and multitasking skills.
• Excellent communication skills, both verbal and written.
• Problem-solving aptitude and a detail-oriented mindset.
• Ability to work independently and as part of a team.

About STS Technical Services:

STS Technical Services is a Top 100 Staffing Firm that’s partnered with some of the largest names in the aerospace, manufacturing, defense and industrial industries.

Our professional recruitment teams put talented individuals to work at client locations all over the world, and we have hundreds of exciting career opportunities for you to explore!

If you want to speak to a Recruiting Professional directly, call 1-800-359-4787.

STS Technical Services is an equal opportunity employer.

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