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Command Center Representatives

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Quick Apply

Full Name
Telephone Number
Email Address
Message to the Employer

Submit a Resume

You can apply to this job and others using your custom online resume. Click the link below to add your custom online resume and submit your application.

Command Center Representatives

STS

Location

Boise, Idaho

Job type

Permanent

Category

Aircraft Maintenance Controllers

Job ID

41949

STS Technical Services

STS Technical Services is hiring Commander Center Representatives in Boise, Idaho.

Note: Our staffing services come at no cost to you, the candidate. This is job seeking made simple! For more details, please contact our recruiters at 1-800-359-4787.

Job Summary:

The Command Center Representative serves as the technical lead for fielding all technical questions and emails from customer operations of the aircraft and provides multi-faceted support for any and all technical issues. The ideal candidate should have practical experience in either a service center environment or as a Falcon operator.

Job Duties:

  • Record and complete all customer phone contacts within the prescribed database and in accordance with Department Guidelines
  • Be familiar with and execute the entire AOG Response process consistently as described in ISO documentation and department guidance
  • Be familiar with the role of the AOG Response Coordinator, and fill in when and if necessary
  • Coordinate with Worldwide Technical Front Line team to resolve issues in a timely manner
  • Troubleshoot, analyze and recommend corrective action for aircraft discrepancies when requested, within the established response time goals
  • Review technical material and/or manuals to make recommendations when necessary for revisions
  • Suggest methods on product improvement in a manner designed to promote safety, aircraft performance or reduced cost of operation
  • Assist customer in obtaining necessary parts from our Spares to satisfy technical needs
  • Submit owner information changes if advised
  • Be familiar with various electronic media for maintenance manuals, CATIA applications and research tools
  • Attend Worldwide Front Line meetings annually as prescribed by Operations Manager
  • Other duties as assigned

Qualifications:

  • A&P license required
  • Must have minimum two (2) years’ of work experience on or with aircraft systems, i.e., avionics, engines or equivalent to those installed on aircraft
  • Good computer and telephone communication skills
  • Some travel may be required
  • Pilots license is a plus
  • Inspection Authorization is desired
  • Avionics background is desired

Benefits:

Since this is a direct hire job, our client will provide a full benefits package to you. If you would like to learn more about that package, please call 1-800-359-4787.

Thanks for taking the time, and we look forward to hearing from you soon.

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