Customer Care One Representatives

STS Technical Services is hiring Customer Care One Representatives in Milwaukee, Wisconsin.

Position Overview:

This position is responsible for taking the lead to manage incoming customer inquiries (mainly focused on correspondences versus the phone) through various channels, which includes involvement and interaction with all levels of internal stakeholders using a professional concerned demeanor.

Job Duties:

• The Customer Service Center (CSC) is open evenings and weekends.
• Qualified applicants must be willing and able to work a flexible shift including evenings and possibly Saturdays.
• This position within the Customer Service Call Center will handle incoming correspondence, leveraging systems and internal and external stakeholders to answer questions.
• These resources may support the seasonal increase in call volume.
• This position ensures that our customers receive a timely and quality response to their inquiry.
• Main focus is on correspondences – memos, letters, faxes, emails and forms (will occasionally answer and direct phone calls)
• Enter customer information into CRM
• Answer low level customer concerns and questions
• Maintain contact lists
• Develop and maintain a filing system
• Submit and reconcile various reports
• Provide information by answering questions and requests
• Carry out administrative duties such as filing, typing, copying, scanning etc.
• Handle multiple priorities simultaneously
• Contribute to team effort by accomplishing related results as needed
• Maintain computer and manual filing systems
• Handle sensitive information in a confidential manner

Preferred Qualifications:

• At least two years’ experience in an administrative/clerical position
• Background in customer service or a call center
• Strong written and verbal communication skills
• Superb time management and organization skills are necessary

About STS Technical Services:

STS Technical Services is a Top 100 Staffing Firm that’s partnered with some of the largest names in the aerospace, manufacturing, defense and industrial industries.

Our professional recruitment teams put talented individuals to work at client locations all over the world, and we have hundreds of exciting career opportunities for you to explore!

If you want to speak to a Recruiting Professional directly, call 1-800-359-4787.

STS Technical Services is an equal opportunity employer.