Digital Support Representatives
Digital Support RepresentativesSTS Technincal Services
- We are looking for tech-savvy individuals to provide support for our new technology-based products to our customers and dealers.
- These products include the Harley-Davidson Mobile App H-D Connect and Harley-Davidson.com.
- To be successful in this role you will need to have a passion for digital technology a dedication to delivering world-class customer experience and stay abreast of new developments and opportunities in the industry.
- You must have strong written communication customer service skills and time management skills.
- Multitasking problem-solving and a positive attitude are critical to success.
- You will provide a seamless customer experience through expertise ownership accountability and responsiveness.
- Engage with our customers and dealership personnel to assist them with questions and concerns they may have regarding our digital technology
- Be able to provide technical support to customers and dealers for our digital products.
- Build brand advocates by engaging with consumers in a positive manner.
- Ability to work with team members to solve problems that may not have an established resolution method.
- 2 or 4-year degree in a related field preferred
- At least 2 years of experience providing mobile application support technical support or software support
- Sharp Verbal and Written Skills -Customer service and call center experience
- Superb time management skills -Familiar with Android devices and iPhones as well as the Google Play Store and the Apple App Store
- Avid user of mobile apps including navigation apps
- Familiar with motorcycling culture
About STS Technical Services:
STS Technical Services is a Top 100 Staffing Firm that’s partnered with some of the largest names in the aerospace, manufacturing, defense and industrial industries.
Our professional recruitment teams put talented individuals to work at client locations all over the world, and we have hundreds of exciting career opportunities for you to explore!
If you want to speak to a Recruiting Professional directly, call 1-800-359-4787.
STS Technical Services is an equal opportunity employer.