eCommerce Customer Service Representatives
eCommerce Customer Service RepresentativesSTS
STS Technical Services
STS Technical Services is hiring eCommerce Customer Service Representatives in Milwaukee, Wisconsin.
- This position will provide customer support of the pre and/or post online sales process through direct interaction with customers and dealers via phone and email to resolve issues, facilitate order placement and/or answer customer and dealer questions.
- This position is responsible for receiving incoming contacts from our global retail customers and dealer network and providing premium customer experiences by responding to all inquiries in a professional and courteous manner.
- Work activities include: entering customer orders, initiating returns, providing information about Harley-Davidson Parts and Accessories, General Merchandise and Licensed Products and resolving customer issues.
- This position is also responsible for building and sustaining consumer loyalty by exceeding our customers expectations with premium service.
- This position works within the H-D Customer Support Center (CSC) as a part of the eCommerce Customer Care team for Harley-Davidson Motor Company.
- This position supports Harley-Davidson’s continuous quality improvement efforts by identifying and communicating necessary information, common trends, and customer concerns to all relevant stakeholders.
- Employees must be able to work rotating shifts during that time period. Hours of operations may change during the assignment.
About STS Technical Services:
STS Technical Services is a Top 100 Staffing Firm that’s partnered with some of the largest names in the aerospace, manufacturing, defense and industrial industries.
Our professional recruitment teams put talented individuals to work at client locations all over the world, and we have hundreds of exciting career opportunities for you to explore!
If you want to speak to a Recruiting Professional directly, call 1-800-359-4787.
STS Technical Services is an equal opportunity employer.