Inside Service Technicians
Inside Service TechniciansSTS Technincal Services
STS Technical Services
STS Technical Services is hiring Inside Service Technicians in New Berlin, Wisconsin.
The service technician is tasked with offering inside technical service support for existing automation control systems via telephone and remote access. The technician manages incoming technical support calls, ensuring issues are resolved promptly and documented correctly. It is essential for the technician to diagnose complex technical issues and convey them to others when additional engineering support is required. Technicians are also required to be available for 24-hour customer support through phone and laptop on a rotation.
Essential Duties and Responsibilities:
- Handle incoming technical support calls and resolve issues swiftly.
- On rotation, carry the 24-hour support phone and laptop to address customer concerns during off-hours, including weekends and holidays.
- Monitor and ensure the resolution of all open customer issues.
- Identify technical errors or problems and determine the right solutions.
- Create detailed service reports in a timely manner.
- Document processes accurately.
- Collaborate with the technical team and disseminate information throughout the company.
- Understand customer needs and provide appropriate recommendations.
- Participate in customer training seminars when necessary.
- Undertake other tasks as directed by the Director of Technical Service.
- Occasionally travel as part of the role.
- Keep workspaces tidy and organized.
- Adhere to all company procedures and protocols.
- Establish and nurture positive customer relationships.
- Continuous Learning: Assess personal strengths and weaknesses; seek out training opportunities; and continuously grow in knowledge and skills.
- Customer Service: Prioritize customer needs, manage challenging situations, and seek feedback to enhance service quality.
- Planning & Organization: Efficiently manage time, set goals, and maintain an organized workflow.
- Problem Solving: Skillfully gather and analyze information, recognize problems early, and develop solutions.
- Teamwork: Contribute positively to team dynamics, welcome feedback, and prioritize team success.
- Use of Technology: Stay updated with new technologies, troubleshoot tech problems, and leverage technology for productivity.
- Education/Experience: Associate degree or equivalent from a two-year college or technical school; or 6 months to 1 year of related experience and/or training in electronics technology; or a mix of education and experience.
- Language Ability: Capable of reading and interpreting technical journals and responding to inquiries or complaints. Proficiency in Spanish is a bonus.
- Reasoning Ability: Able to define problems, gather data, and draw valid conclusions.
- Computer Skills: Familiarity with computer hardware and software applications like VB & SQL. Knowledge of Allen Bradley PLCs, Wonderware HMI, Windows, and Networking is essential.
- Other Skills: Proficient in electrical control wiring.
About STS Technical Services:
STS Technical Services is a Top 100 Staffing Firm that’s partnered with some of the largest names in the aerospace, manufacturing, defense and industrial industries.
Our professional recruitment teams put talented individuals to work at client locations all over the world, and we have hundreds of exciting career opportunities for you to explore!
If you want to speak to a Recruiting Professional directly, call 1-800-359-4787.
STS Technical Services is an equal opportunity employer.