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Lead IT Support Desk Technicians

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Lead IT Support Desk Technicians

STS

Job type

Direct Hire

Category

Lead IT Support Desk Technicians

Job ID

38190

STS Technical Services

Lead IT Support Desk Technician Jobs

STS Technical Services is hiring Lead IT Support Desk Technicians in Pittsburgh, Pennsylvania.

Summary:

The Computer Services team manages computing platforms for the enterprise including desktop, laptop, thin-computing, mobile devices, digital signage, conference equipment, and workstation peripheral devices in the office and manufacturing environments. The Computer Services team provides 24×7 on call support, manages inventory and proper destruction of all supported systems, and ensures the compliance of all deployed and supported systems throughout the environment. As a member of this team, the Lead Technical Support Specialist will work with end-users to address Information Technology client side problems and requests impacting end-user productivity. This role will also act as a liaison to other IT functional groups particularly the service desk.

Responsibilities:

These duties are not meant to be all-inclusive and other duties may be assigned.

  • Responsible for acting as the subject matter expert in order to provide guidance to fellow team members through training and mentoring.
  • Provide day-to-day oversight of the support desk team members including performance management, annual reviews, time and attendance, career coaching, and development of systems and policies to ensure consistency among all team members.
  • Maintains strong business relations and leads support efforts enterprise-wide when applicable.
  • Responsible for working with third parties to manage the supplier relationships and ensure that service levels are being met.
  • Lead the daily operations for the service desk.
  • Responsible for troubleshooting and resolving end-users’ complex problems.

Basic Requirements:

  • Associate’s degree in Information Systems, Computer Science or equivalent.
  • Five (5) or more years of experience in a service desk or call center environment or related experience.
  • Experience and proficiency with various web-based software applications including Microsoft Office Word, Excel, PowerPoint, SharePoint, etc.
  • Ability to effectively communicate at all levels of the organization.
  • Ability to work in a team environment.
  • Strong organizational skill with exceptional follow through and attention to detail.
  • Strong time-management and prioritization skills, able to multi-task and prioritize competing requirements and meet deadlines.
  • Ability to work in a fast-paced environment where requirements are constantly changing.

Preferred Requirements:

  • One (1) or more years of prior lead experience.
  • Relevant industry recognized certifications (Certified CompTia Hardware A+, Certified CompTia Network+, Certified HDI Support Center Analyst, Certified ITIL Foundation V3, etc.).
  • Experience and proficiency with various web-based software applications including Microsoft Office Word, Excel, PowerPoint, SharePoint, etc.
  • Ability to effectively communicate at all levels of the organization.
  • Ability to work in a team environment.
  • Strong organizational skill with exceptional follow through and attention to detail.
  • Strong time-management and prioritization skills, able to multi-task and prioritize competing requirements and meet deadlines.
  • Ability to work in a fast-paced environment where requirements are constantly changing.

Working Conditions:

  • Physical Demands: Frequent Sitting, Hearing, Talking, Visual, Typing; Occasional Manual Dexterity; Seldom Standing, Walking/Running, Reaching, Climbing, Driving, Bending/Kneeling, Fine Dexterity; Upper Extremity Repetitive Motion

About STS Technical Services:

STS Technical Services is a Top 100 Staffing Firm that’s partnered with some of the largest names in the aerospace, manufacturing, defense and industrial industries.

Our professional recruitment teams put talented individuals to work at client locations all over the world, and we have hundreds of exciting career opportunities for you to explore!

If you want to speak to a Recruiting Professional directly, call 1-800-359-4787.

STS Technical Services is an equal opportunity employer.

#ZR

 

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To apply for this job email your details to dominique.flynn@ststechnicaljobs.com

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