Technical Service Representatives
Technical Service RepresentativesSTS
STS Technical Services
STS Technical Services is hiring Technical Service Representatives in Valley View, Ohio.
This position is responsible for providing telephone support services to Harley-Davidson dealers. This position serves as a contact to assist with trouble shooting, diagnostics, problem resolution, questions, and provide quality customer service. The Representative Technical Service works closely with other team members to gain knowledge and transfer support information within the team, and participates in weekly meetings, action logs, and training sessions dealing with new technologies, technical changes, and software updates. This position is responsible for troubleshooting and providing clear and complete documentation of user problems and requests.
- Provide clear and complete documentation of process used in problem resolution
- Independently identify symptoms and root cause
- Identify opportunities for improving quality of support to dealers & customers
- Properly transferring and escalating dealer and customer issues when necessary
- Meeting pre-established metrics
- Provide prompt, accurate information to stakeholders
- Update call management system by recording all case activities and detailed resolution steps
- Degree Not Required
- Typically requires a minimum of 2 years of related experience.
- Ability to analyze processes and procedures to identify opportunities for increased efficiency, accuracy, and productivity
- Excellent interpersonal and phone skills to interact with dealers, customers and all departments of Harley-Davidson
- Proven communication skills, both written and verbal
- Strong customer support orientation
- Demonstrated ability to work with minimal supervision
About STS Technical Services:
STS Technical Services is a Top 100 Staffing Firm that’s partnered with some of the largest names in the aerospace, manufacturing, defense and industrial industries.
Our professional recruitment teams put talented individuals to work at client locations all over the world, and we have hundreds of exciting career opportunities for you to explore!
If you want to speak to a Recruiting Professional directly, call 1-800-359-4787.
STS Technical Services is an equal opportunity employer.