Technical Jobs / Technical Service Specialists

Technical Service Specialists Direct Hire

STS Technical Services is now hiring Technical Service Specialists for full-time work in Menomonee Falls, Wisconsin

Job Summary:

The Technical Service Specialist II will support Wacker Neuson product lines by providing repair assistance, after sales product support and communication to the Field Sales Force and Field Service Training network. This position will assist in warranty administration for domestic and international dealers.

Essential Duties & Responsibilities:

Repair Assistance:

  • Provides written and verbal repair assistance through the telephone, e-mail, the web or fax, in a customer friendly manner to worldwide Wacker Neuson customers
  • Interacts with lead factory technical support agents on complex issues
  • Document and record all activities as required by Wacker Neuson in assigned systems
  • Identifies commonly requested information from customers and authors short technical articles addressing the information

After Sales Support:

  • Provides after sales support for an assigned product or group of products through proper repair techniques, assistance with finding the appropriate spare parts
  • Assists in identifying when a Technical Information Bulletin (TI) is required, and the type of TI required for the situation

Warranty and Product Quality Reporting:

  • Assists in processing and approving warranties as necessary
  • Interacts with Technical Support Specialist I to inspect and analyze failed parts and communicate findings to customer
  • Interacts with Design Engineers, Product Managers and facilitates change through Product Development requests
  • Reports product issues to the Technical Service Manager, Quality Assurance and Design Engineering
  • Participates in quality meetings to provide product feedback to Wacker Neuson engineers.

Field Sales Force and Field Service Training Support:

  • Provides technical information to the Field Sales Force and Field Service Trainers relating to assigned products
  • Participates in field sales and service functions
  • Travels with Field Service team members and participates in service schools
  • Assists with the Field Service Training seminars to provide knowledge about assigned products

Industry and Technical Knowledge:

  • Remains current with up to date knowledge on all Wacker Neuson equipment, parts, changes, improvements and equipment applications
  • Stays abreast of the latest computer technologies and becomes proficient in the use of programs and systems

Special Projects:

  • Supports and assists the Aftermarket and Technical Services Group as necessary to attain goals and align with GIPI strategy
  • Other projects as assigned by the department manager

Safety:

  • Performs all job functions is a safe manner and maintains safety awareness
  • Reports known accidents, injuries and unsafe practices and/or conditions to supervisor

Qualifications:

  • Additional years of experience or education may be substituted for each other as determined by Human Resources
  • An Associate’s Degree in related field is required; a Bachelor’s Degree in a related business program or engineering is preferred
  • A minimum of 3 years’ experience of hands on mechanical / electrical experience in a related field, preferably in automotive, industrial, construction or agriculture industries
  • Excellent electrical and hydraulic troubleshooting skills
  • Knowledge of two cycle, four cycle and diesel engines
  • Understanding of current emission control systems is a plus
  • Strong knowledge of hydraulic systems and ability to read schematics
  • Focus on mobile hydraulics similar to ones used in excavators and loaders
  • Knowledge of electrical systems and ability to read schematics
  • Excellent verbal, written and public speaking skills
  • Strong problem solving skills
  • Proficient computer skills including Word, Excel and PowerPoint
  • Ability to travel up to 10%, including globally
  • Passport required for global travel

Physical Demands and/or Work Environment:

  • While performing the duties of this job, the employee must be able to use a keyboard, calculator, and telephone
  • Frequent sitting, talking, hearing, and occasionally stand, stoop, kneel, crouch, crawl, lift (10 lbs.), and an ability to adjust vision for close vision work
  • Up to 10% of time spent in manufacturing environments around industrial equipment
  • Able to travel up to 10% to other Company locations including international locations
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

STS Technical Services is the leading provider of technical, professional, and industrial workforce solutions for the commercial, industrial, and defense markets. From mining to manufacturing, defense to transportation, engineering to maintenance, our services encompass the total life-cycle of a product; strategically designed to keep our clients engineering, manufacturing, operating and maintaining. For nearly 40 years we have provided contract and direct positions with the finest companies in America, with opportunities in your local region, nationwide, and around the world.

STS Technical Services is an equal opportunity employer.

If you have questions, please contact an STS Recruiter at 1-800-447-0515. Otherwise, all interested applicants are encouraged to apply directly on this page. Thanks, and best of luck!

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Job ID: 38880

Contact a Recruiter Now!

Contact a Recruiter Now!

Website: http://www.sts-ts.com
Recruitment Phone: 1-800-447-0515
Recruitment Email: recruiting@sts-ts.com
Note: Our staffing services are always FREE! There is no risk to call, and we are open seven days a week. Please feel free to contact us at any time!

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