Technical Support Specialists
Technical Support SpecialistsSTS Technincal Services
STS Technical Services
STS Technical Services is hiring Technical Support Specialists in Valley View, Ohio.
- We are seeking a technical support specialist with troubleshooting skills to ask questions on initial call and work to determine the exact cause of customers’ issues.
- In this job, team members remotely troubleshoot and resolve technical issues over the phone for Harley-Davidson dealership employees and technical support teams within a Windows Terminal Server environment, involving Dell PowerEdge servers, Fortinet firewalls, onsite Tandberg/RD1K backups, and supported printers.
- We act as remote server administrators, including user account management, shared files, and print queue setups.
- We also configure their Fortigate firewalls and set up VPN connectivity.
- Our team documents resolutions in our call tracking system and are expected to use professional communication skills to develop strong working relationships with customers and other team member
- Candidates must have basic networking knowledge
- Candidates must be self-starters with initiative and drive to learn
- Candidates must be team players, who help others fill gaps in knowledge where possible
Qualifications That Will Help You Stand Out:
- Experience building VPN tunnels between firewalls
- Experience with firewall configuration and troubleshooting
- Candidates should be available to work during our normal business hours: 8:30am-8:00pm Monday through Friday and 8:30am-5:00pm Saturdays.
- Currently we rotate shifts, once every two months, with 40 hours allotted per week.
- This is a remote position, and after initial training in our Valley View location, employees will be working 100% from home. (This is not a COVID-19 measure; we are a remote workforce.)
- Additional travel required: Transitioning a smart phone we rotate for after-hours support
- Candidates should be located in or around the Northeast Ohio area.
About STS Technical Services:
STS Technical Services is a Top 100 Staffing Firm that’s partnered with some of the largest names in the aerospace, manufacturing, defense and industrial industries.
Our professional recruitment teams put talented individuals to work at client locations all over the world, and we have hundreds of exciting career opportunities for you to explore!
If you want to speak to a Recruiting Professional directly, call 1-800-359-4787.
STS Technical Services is an equal opportunity employer.