Lead Field Service Technician

STS Technical Services is hiring Lead Field Service Technician candidates who live east of the Mississippi River and can travel up to 90 percent. This non-exempt role serves as the primary customer-facing technical leader responsible for guiding field technicians during installation, commissioning, maintenance, troubleshooting and repair of industrial heat transfer equipment.

This position requires strong industrial field service experience, hands-on electrical and mechanical troubleshooting skills, professional customer communication and the ability to lead crews safely and effectively at customer sites.

Position Overview

The Lead Field Service Technician provides on-site leadership for field technicians while ensuring safe work execution, high-quality service and clear coordination between customers and internal departments.

This role supports installation, commissioning, inspections, maintenance, troubleshooting and repair work involving air fin coolers, plate heat exchangers, shell and tube heat exchangers and related industrial equipment.

Reporting and Job Details

• Job Title: Lead Field Service Technician
• Internal Title: Field Service Lead
• Reports To: Field Service Supervisor
• Supervises: None
• Job Status: Non-Exempt
• Candidate Location Requirement: Must live east of the Mississippi River
• Travel: Up to 90 percent as business requires

Essential Duties and Responsibilities

• Lead field technicians during installations, commissioning, inspections, maintenance, troubleshooting and repairs
• Serve as the primary customer contact on site
• Provide professional project updates to customers
• Lead daily safety meetings
• Ensure compliance with OSHA, customer and company safety requirements
• Troubleshoot electrical, mechanical, hydraulic and control system issues
• Read and interpret electrical schematics, mechanical drawings, P&IDs and service documentation
• Inspect, diagnose, repair and commission air fin coolers, plate heat exchangers, shell and tube heat exchangers and related equipment
• Coordinate activities with Engineering, Project Management, Manufacturing and Quality
• Complete detailed digital service reports
• Recommend corrective actions
• Train and mentor technicians while maintaining high workmanship standards
• Travel to customer sites as business requires

Leadership Responsibilities

• Assign daily work and coordinate field crews
• Coach technicians and provide technical guidance
• Promote quality, safety and continuous improvement
• Escalate customer concerns
• Resolve issues professionally while maintaining customer confidence

Required Knowledge, Skills and Abilities

• Excellent verbal and written communication skills
• Professional customer-facing presence
• Conflict resolution and expectation management skills
• Ability to read electrical schematics
• Ability to troubleshoot motors, VFDs, sensors and controls
• Ability to use multimeters, megohmmeters and clamp meters
• Knowledge of LOTO and electrical safety
• Ability to repair pumps, motors, bearings, gearboxes and couplings
• Ability to perform alignments and mechanical inspections
• Preferred experience with AFCs, plate heat exchangers and shell and tube heat exchangers
• Commissioning, troubleshooting and performance evaluation experience
• Microsoft Office skills
• Valid driver’s license
• Ability to obtain a passport and TWIC

Education and Experience

• Associate degree in a technical discipline or equivalent experience
• Minimum of 5 years of industrial field service experience
• At least 2 years of experience leading crews preferred

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear. The employee is frequently required to reach with hands and arms and climb or balance. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; outside weather conditions; and vibration. The employee is occasionally exposed to toxic or caustic chemicals; extreme cold; extreme heat; risk of electrical shock; and risk of radiation. The noise level in the work environment is usually loud.

About STS Technical Services

STS Technical Services is a Top 100 Staffing Firm that’s partnered with some of the largest names in the aerospace, manufacturing, defense and industrial industries.

Our professional recruitment teams put talented individuals to work at client locations all over the world, and we have hundreds of exciting career opportunities for you to explore!

If you want to speak to a Recruiting Professional directly, call 1-800-359-4787.

STS Technical Services is an equal opportunity employer.

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