On-Call Customer Center Attendant

STS Technical Services is hiring an On-Call Customer Center Attendant in Melbourne, Florida, to support meal service, hospitality and customer events within a professional corporate environment.

This role is designed for an experienced hospitality professional who is organized, discreet, detail-oriented and comfortable providing polished service to customers and guests. The Customer Center Attendant supports buffet and plated dining service, maintains kitchen and meeting room supplies and helps ensure every customer interaction reflects a high standard of hospitality.

Position Overview

The On-Call Customer Center Attendant is responsible for meal service presentation and hospitality support for customer meetings and events.

This position requires strong people skills, attention to detail and the ability to anticipate customer and guest needs. The role also includes food service setup, dish handling, stock management, kitchen organization and maintaining professional service standards throughout each event.

Buffet Service Responsibilities

• Set up meeting rooms for buffet-style meal service
• Arrange china, silverware, glasses, utensils and disposable items
• Re-plate catered meals onto serving platters as needed
• Serve breakfast, lunch and snacks in designated meeting rooms
• Clear meal service and reset dining areas
• Load dishwashers and hand wash delicate items
• Polish dishes and ensure all service items are spotless
• Return clean dishes and service items to proper storage
• Follow applicable food safety standards

Plated Dining Responsibilities

• Set up dining rooms for plated meal service
• Serve meals
• Take drink orders
• Clear dining areas after service
• Reset rooms following meal service
• Load dishwashers
• Hand wash delicate items
• Polish and store dishes, glassware and service items
• Follow applicable food safety standards

Stock and Supply Responsibilities

• Restock supplies in meeting rooms
• Maintain mini refrigerators
• Restock coffee carts
• Replenish buffet credenzas
• Keep kitchens and stock areas clean and organized
• Monitor supply expiration dates
• Arrange snack baskets for customer meetings
• Track dishes, glassware, flatware and related supplies
• Report broken, missing or damaged items to leadership

Organization and Cleanliness Responsibilities

• Maintain clean and organized kitchen areas
• Perform deeper cleaning of ovens, coffee pots, microwaves and refrigerators as required
• Descale coffee machines
• Clean coffee makers and related equipment
• Ensure dishes and service items are clean before customer use
• Maintain organized storage areas
• Support general cleanliness throughout meal service and hospitality areas

Additional Responsibilities

• Remain on your feet for extended periods as required
• Maintain professional personal presentation and hygiene
• Wear the provided uniform as required
• Support other assigned duties
• Maintain professional behavior and discretion when interacting with customers and guests

Qualifications

• High school diploma
• Valid food handling certificate or similar credential
• At least five years of demonstrated restaurant or hospitality experience
• Excellent verbal communication skills
• Ability to work calmly under pressure
• Strong attention to detail
• Ability to remain resourceful in a customer-focused environment
• Ability to anticipate customer and guest needs
• Ability to maintain a professional demeanor
• Availability to work traditional and nontraditional business hours

Preferred Qualifications

• Restaurant or hospitality-related certification
• Fine dining experience
• International or intercultural experience
• Bilingual language skills

Work Environment and Requirements

• Ability to work safely and professionally while following applicable OSHA, EPA, state and federal requirements
• Subject to random drug and alcohol testing under FAA regulations
• Professional appearance and demeanor required
• Formal and business casual attire may be required based on business needs
• Uniform will be provided
• Ability to work on an on-call basis and support varying business hours

General Employee Expectations

• Follow company values, policies, procedures and departmental requirements
• Incorporate Lean and P3E processes into daily work
• Support continuous improvement of processes and procedures
• Protect confidential and proprietary information
• Meet assigned work schedule requirements

About STS Technical Services

STS Technical Services is a Top 100 Staffing Firm that partners with leading aerospace, manufacturing, defense and industrial organizations across the United States. We connect skilled professionals with career opportunities where their experience can make an immediate impact.

Apply Today

If you have extensive hospitality experience and enjoy providing polished, detail-focused customer service, apply today to join STS Technical Services as an On-Call Customer Center Attendant in Melbourne, Florida.

Equal Opportunity Employer

STS Technical Services is an equal opportunity employer.

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