Field Service Representative

STS Technical Services is hiring a Field Service Representative in Germany to support U.S. government and military customers working with Joint Light Tactical Vehicles (JLTV) and High Mobility Multipurpose Wheeled Vehicles (HMMWV).

This position requires extensive technical knowledge of JLTV and HMMWV platforms, hands-on automotive troubleshooting experience and the flexibility to support field service assignments in CONUS and OCONUS locations. Following the Germany assignment, contractors are expected to support an approximately 60-day assignment in Colorado.

Position Overview

The Field Service Representative serves as a subject matter expert for JLTV and HMMWV vehicles, tools, technical data and maintenance procedures.

This role supports Total Package Fielding, maintenance programs, quality inspections, warranty activities and customer support. The position may also assist Engineering with vehicle testing and support training programs at customer and field locations.

Instructor experience is a plus.

Location and Travel

Primary Location: Germany

Additional Assignment: Contractors are expected to support an approximately 60-day assignment in Colorado following the Germany assignment.

Travel: Domestic and international travel for extended periods is required.

Responsibilities

• Serve as a subject matter expert for JLTV and HMMWV automotive systems
• Provide technical expertise related to vehicle maintenance procedures, tools and technical data
• Support JLTV Family of Vehicles and JLTV trailers
• Provide short- and long-term field service support in accordance with contract requirements
• Support Total Package Fielding activities
• Perform vehicle maintenance and service as required
• Support maintenance programs, quality inspections and warranty activities
• Diagnose and troubleshoot electrical, hydraulic and mechanical automotive systems
• Develop permanent solutions for identified vehicle issues
• Prepare detailed field service reports covering program status, deficiencies and repairs
• Serve as a liaison between field operations and Manufacturing, Engineering and Quality teams
• Communicate product and technical concerns to appropriate internal teams
• Support Engineering testing activities at field locations as required
• Assist with training programs when needed
• Support customer awareness of available training and field service capabilities
• Maintain strong customer communication and technical support throughout field assignments

Qualifications

• Automotive vocational degree or at least five years of relevant automotive technical experience
• Extensive knowledge of automotive diagnostic and repair equipment
• Strong technical knowledge of JLTV and HMMWV vehicles
• Subject matter expertise with the JLTV Family of Vehicles and JLTV trailers
• Knowledge of JLTV special tools and maintenance procedures
• Strong electrical, hydraulic and mechanical troubleshooting skills
• Strong written and verbal communication skills
• Strong attention to detail
• Ability to manage multiple responsibilities in a field service environment
• Proficiency with Microsoft Word, Excel, PowerPoint and SharePoint
• Willingness to travel domestically and internationally for extended assignments
• Ability to obtain credit approval for a company card
• Ability to obtain a U.S. government security clearance

Preferred Qualifications

• ASE certifications
• Military Occupational Specialty experience involving JLTV and HMMWV platforms
• MOS 91H experience
• Knowledge of CAN BUS network theory
• Experience troubleshooting and repairing CAN BUS systems
• Instructor or technical training experience

About STS Technical Services

STS Technical Services is a Top 100 Staffing Firm that partners with leading aerospace, manufacturing, defense and industrial organizations across the United States and internationally. We connect skilled professionals with career opportunities where their experience can make an immediate impact.

Apply Today

If you have extensive JLTV and HMMWV technical experience and are comfortable supporting military vehicle programs in Germany, Colorado and other field locations, apply today to join STS Technical Services as a Field Service Representative.

Equal Opportunity Employer

STS Technical Services is an equal opportunity employer.

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