STS Technical Services is hiring an Operations Concierge in Melbourne, Florida. This role supports a high-visibility Customer Center environment where presentation, precision, and professionalism are not optional. If you can manage operations, support executive-level interactions, and keep everything running smoothly without constant oversight, this is your role.
Position Summary
The Operations Concierge I is a trusted, autonomous professional responsible for the day to day operational readiness, property presentation, and customer-facing support of the Customer Center environment.
This role operates with low supervision and requires sound judgment, discretion, and accountability in high-visibility situations, including direct customer interaction, executive transportation, and coordination with Facilities and Janitorial partners. The role ensures that established maintenance and cleanliness standards are consistently upheld while applying judgment to real-world conditions that require prioritization and adaptation.
Job Responsibilities
Customer Experience Support:
- Support customer activities and events through room setup, breakdowns, logistics support, and materials readiness.
- Assist with customer departure support, including kits, gifts, meals, and materials.
- Serve as a frontline representative during customer and leadership interactions, ensuring professionalism, discretion, and safety at all times.
- Independently support customer logistics and on-site needs, applying judgment to resolve issues in real time.
- Safely and professionally transport customers and senior leaders when required, exercising discretion and situational awareness, including during non-standard hours.
Property Presentation and Operational Readiness:
- Conduct regular walkthroughs of Customer Center buildings to assess cleanliness, maintenance conditions, and presentation against defined standards.
- Identify gaps, document findings, and initiate service tickets with clear descriptions and follow-up.
- Ensure assigned areas remain consistently customer-ready, anticipating upcoming activity and adjusting priorities accordingly.
Facilities and Janitorial Coordination:
- Coordinate directly with Facilities and Janitorial teams to address maintenance and cleanliness needs within assigned scope.
- Provide clear, respectful feedback to technical partners regarding observed gaps or required adjustments.
- Monitor completion of work and validate outcomes against expected standards.
Fleet and Asset Support:
- Support the upkeep and readiness of the Customer Center fleet, ensuring vehicles are clean, fueled, compliant, and customer-ready.
- Track assets, assist with inventory audits, and support transfers, installations, and disposals under established procedures.
Storage and Organization:
- Apply Embraer P3E and 5S methodologies across storage and supply areas.
- Coordinate with internal teams on forecasting of receivables to validate storage needs against available space.
- Plan, mobilize, and organize storage areas effectively.
- Lead quarterly organization rallies and coordinate efforts with facilities and focal points.
- Ensure supply areas follow company 5S standards.
Essential Knowledge, Skills and Abilities
Education:
- Bachelor’s Degree in Hospitality Management, Facilities or Property Management, Operations Management, or related fields preferred.
- Relevant professional certifications or technical training in facilities, hospitality, or operations are preferred.
Experience:
- 3 to 6 years of experience in facilities coordination, property operations, hospitality, luxury environments, or similar operational settings.
- Demonstrated experience working in high-visibility environments where cleanliness, presentation, safety, and customer interaction are critical.
- Experience coordinating with technical partners such as Facilities, Janitorial teams, and vendors, with the ability to follow through independently.
- Proven ability to operate with low supervision while managing multiple hands-on responsibilities.
Knowledge, Skills and Abilities:
- Ability to independently assess conditions, identify gaps, and initiate corrective actions.
- Strong organizational skills and attention to detail.
- Strong working knowledge of property presentation, cleanliness, and maintenance fundamentals in a customer-facing environment.
- Professional presence and communication skills suitable for interacting with customers, senior leaders, and vendors.
- Sound judgment in real-time decision making, particularly during customer visits, events, or non-standard hours.
- Ability to prioritize tasks based on customer activity and operational urgency.
- Reliability, discretion, and accountability in high-trust situations such as customer transportation and after-hours support.
- Comfortable providing direct, respectful feedback to facilities or service partners.
- Working knowledge of basic asset handling, inventory tracking, fleet readiness, and 5S or organizational practices.
- Proficiency in common office and ticketing systems.
- Valid driver’s license and safe driving record.
Working Conditions
- Ability to work in a safe and professional manner adhering to all regulatory requirements including OSHA, EPA, and State and Federal regulations.
- Employees will be subject to random drug and alcohol testing under FAA regulations.
- Professional appearance and demeanor required to support business needs.
- Formal and business casual attire required; uniform may be provided.
- Availability for both traditional and nontraditional business hours.
General Commitment for All Employees
- Commitment to company values and compliance with department norms, policies, directives, and procedures.
- Incorporates Lean and P3E processes and concepts into daily activities.
- Strives for continuous improvement in processes and procedures.
- Honors and protects confidential and proprietary documents and information.
- Satisfies work schedule requirements.
About STS Technical Services
STS Technical Services is a Top 100 Staffing Firm that partners with some of the largest names in the aerospace, manufacturing, industrial, and defense industries. We connect skilled professionals with opportunities that demand precision, accountability, and real-world expertise. When you work with STS, you are backed by a team that understands the work and moves at your speed.
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